Splash Nail and Beauty

Reschedule, no-show, late and cancellation policy

GENERAL:

Splash Nail and Beauty understands that sometimes schedules change and therefore requests at least 24 hours’ notice when cancelling or rescheduling your appointment. Please note that appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time.

Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely and realistic manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a “No-Show”.

By not receiving an SMS or WhatsApp to remind you about your appointment, is not a reason to not show up for your procedure.

Splash Nail and Beauty values your time and feels that it is fair to honour the same policies we hold to our clients. Should Splash Nail and Beauty need to cancel on a client due to unsafe weather conditions, power outages, specialised therapist falls ill, or other unforeseen events, we will contact you to reschedule your booking in a suitable manner.

Here at Splash Nail and Beauty we understand that accidents and emergencies happen that prevent 24-hour notice for cancelling or rescheduling your appointment. Salon members (regulars) are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. Please inquire at our salon or by phone on how to sign up for free today.

Group bookings (3 or more), Courses (Combos) or Treatments longer than the scheduled 90min:
A 50% deposit fee is required to hold your appointment. Your appointment is not secured without the above mentioned.

Group bookings of 3 or more people require a notice period of 48 hours (2 days). For each guest that fails to show without the required notice will forfeit the 50% deposit fee. A new 50% deposit fee will be required for a new booking.

Cancelling within less time from the notice a period, Splash Nail and Beauty reserves the right to subtract that treatment from your remaining course/combo.

Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely and realistic manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and will forfeit the 50% deposit fee for the service scheduled.

SPECIFIC TREATMENT / PROCEDURE RESCHEDULING & CANCELLATION POLICIES

If you have any questions regarding our policies, please give us a call at 061 156 4206 or 021 595 0124/25.
Thank you for booking your service with Splash Nail and Beauty, we can’t wait to pamper you!